Best Practices for Sequence Studio
Follow these best practices to build robust, maintainable, and effective conversational flows in Sequence Studio.
Flow Design
- Start simple: Get a basic loop working before adding complexity.
- Modularize: Break large flows into smaller, reusable sub-flows where possible.
- Visual clarity: Lay out nodes logically and use comments/labels to keep flows organized.
Naming Conventions
- Nodes: Use descriptive names for each node (e.g.,
Ask Name,Check Age). - Variables: Use clear, consistent variable names (e.g.,
user_name,order_status). - Intents: Name intents based on user goals (e.g.,
OrderPizza,GetSupport).
Variable Management
- Define up front: List all variables you'll need before building complex logic.
- Clean up: Remove unused variables regularly.
- Scope: Use variables for data you need to reference across multiple nodes.
Testing & Debugging
- Preview often: Use the built-in preview to test each branch and scenario.
- DIRTbox: Simulate real conversations and edge cases.
- Logs & transcripts: Review logs to spot issues and improve flows.
- Automated tests: Create test cases for critical paths (if available).
- 1Preview your flowUse the built-in preview to check each branch and scenario before moving on.
- 2Test in DIRTboxSimulate real conversations and edge cases in the DIRTbox to catch unexpected issues.
- 3Review logsCheck transcripts and logs to spot issues and improve your flows based on real data.
Collaboration
- Revision history: Use the Revisions tab to track changes and roll back if needed.
- Notes: Add comments or revision notes for team context.
- Consistent style: Agree on naming and design conventions with your team.
Scaling Flows
- Reuse patterns: Copy/paste or template common logic (e.g., error handling, data collection).
- Branching: Use Condition and Intent nodes for smart, scalable branching.
- Performance: Keep flows efficient—avoid unnecessary loops or redundant nodes.