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WhatsApp Integration

Overview​

BotStacks WhatsApp Integration lets your AI Assistant send and receive messages on WhatsApp, automating customer support or outreach.

Prerequisites​

Steps to Integrate​

1. Create an App​

  1. Go to Meta Developer Apps.
  2. Click Create App, select Other, choose Business as type.
  3. Fill out name and email.

2. Set Up WhatsApp​

  • In the dashboard, select WhatsApp and click Start using the API.
  • Choose your Meta Business Account and continue.

3. Configure Webhook​

  • Click Edit Webhook.

  • Add the Callback URL and Verify Token (from BotStacks Integrations page).

  • Switch app mode from Development to Live.

  • Edit webhook fields, enable Messages to receive incoming user messages.

4. Add Tokens and Phone Number ID​

  • Copy your Permanent WhatsApp Token and WhatsApp Phone Number ID from Meta dashboard.
  • Enter them in the BotStacks Integrations page.

Note: Phone Number ID is a 15-digit value found in Meta API Setup. Temporary tokens expire when the page is refreshed; always use the permanent one.

Your WhatsApp AI Assistant is now ready to chat.